FAQS (FREQUENTLY ASKED QUESTIONS)
Frequently Asked Questions
Q: Do you offer rush delivery options?
A: We do not currently offer the option to rush an order. We process orders in the order they are received.
Q: My order appears stuck in “pre-shipment.” What should I do?
A: Orders are usually dropped at the post office Monday - Friday. If your order is still in “pre-shipment” after 3 business days, please email Wendynicoleartist@gmail.com with your order number and issue.
Q: My order appears stuck “in transit.” What should I do?
A: If your order’s tracking does not update for 2 weeks, we will send another order. Please email Hello at Wendynicoleartist@gmail.com with your order number and issue.
Q: The tracking information shows delivered, but I have not received it. What should I do?
A: Occasionally, the post office will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email Hello at Wendynicoleartist@gmail.com with your order number, issue, and mailing address.
Q: My order was returned to sender. What should I do?
A: If the post office returns your order, we will issue a refund or reship the item. A $11.00 processing fee will apply to refunds, and a $11.00 reshipping fee will apply to reshipments to a different address. Since we offer free shipping on all US orders, we charge a processing fee.
Q: What is the status of my order?
Q: Can I change my order?
Q: Where do you ship?
Q: What payment methods do you accept?
Q: Which currency will I be charged in?
Q: Do you accept returns?
A:Effective January 1st 2023, we no longer except returns or exchanges. All of our products that we sale are made to order, meaning we don't keep anything in stock. We get to work creating your product when we receive your order. So for that reason we do not offer any buyers remorse returns. This includes sales items and gift cards. Please check the size chart and your address before checking out. We do not replace items that are not received do to an incorrect address.
Wendy Nicole Artist issues refunds to the original form of payment used to purchase the order in the event that your order;
- IS CANCELLED BY WENDY NICOLE ARTIST
- ONE OR MORE OF YOUR ITEMS SOLD OUT SINCE YOUR ORDER WAS PROCESSED.
- ITEM(S) PROVED TO BE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECT.